Case1. The alternative truth.

Yesterday, I withdrew an amount from my Paypal account, which was 5x more than normal. I learned my lesson. So I'll never do that again, because it alerts the Paypal safety systems. By itself, the safety systems are good to have, but the PROBLEM is the action paypal takes, which is so wrong, anyone can see it is plain stupid and also they are not telling the truth about it. It appeared in the end, all they wanted was a passport copy. My God! It would have been so easy telling me: "Hello: Passport copy please" I would have send it straight away. But no, they say nothing, and wait for the day when there is a lot of money on my account., and then block it, because they indeed don't know for sure who I am.

It begins with a plain block of my account. Access restricted. Period. I checked the account., nothing was stolen from it. Then for the rest, Paypal was totally passive. Let me find out about it. So they did NOT EVEN TELL ME why. I could not believe it. Supposedly the account was hacked indeed, we all know you need to react ultra fast. Not go into the sleeping mode like Paypal did?! . But it seems to me, for PAYPAL that was not important enough, to write me an email. They just wait until I want to use may account, and then the website says: Oh, sorry something strange was with your account, we don't tell you what it was, but we restricted it. (Meaning in this case, only personal data was visible, but no access to payment information) .

Let me also tell you, when I receive a 35 Euro payment under the 'friends and family' mode, they call me on the phone, to find out if that was really so, or perhaps business after all? So they 'missed' their 1.7% otherwise, so 0.59 Euro. Even waste my time with their phone calls. But when I withdraw 5000 Euro instead of 1000 Euro, they 'suspect' my account was hacked, block my access, write me nothing, no phone calls, they just wait until I find out by myself.

But the craziness didn't stop here. So I could not log in, by itself I agree even with that in case of an account hack. Ok, I was on the 'possible hack mode' myself too. So how to find out more this? They computer says, I have to change my password first, due to possible account hacking. Ah! yes, very wise. Let's do that. Now, I use a SYMANTEC INDENTITY PROTECTION generator, which I always use, and which I had to buy from Paypal themself. This is a hardware tool, generating safety code numbers. It cost me 40$. So they can see, the payments were verified by their own tools. This is a professional tool, which requires a special code BEFORE every log in. I regard this safer than SMS because SMS is only via air, but the symantec tool is a physical device.

However, this time, there was no SYMANTEC INDENTITY PROTECTION needed any more. They just removed that protection level! My God! Why the hell are they REMOVING this protection level when the account. is 'probably hacked'. So look at the madness. I have the SYMANTEC INDENTITY PROTECTION installed. They suspect a hack, and they remove that protection indeed. The account was only protected by my password, the lowest level at all. This is so highly unprofessional, and too crazy to be true.

I was still in the 'probably hacked' mode myself, so very careful to make no mistakes. I decided to use the TOR browser instead. Because it's really not logical two browsers are hacked at the same time. And look what happens: The 'possible' hack of my account is still reported by Paypal, but this time I have to verify myself with an SMS. So they regard TOR so unsafe, that it needs an SMS verification. So I went for this, let them send me the SMS, used the SMS code, and then changed my password, before log in, and it was all accepted, and I had access to my account again.

About the so called account hacking, and why all of this madness, there was nothing visible any more. The whole issue was DELETED, as if it never happened. I was so glad I made screen copies of it! Otherwise you can't even talk about it, anyone will say it's a fantasy.

What is extremely disturbing about this: Just suppose they REALLY think my account was hacked, they do not bother to tell me. So far for their security.

My recommendation to everyone: Never leave a large sum in Paypal, and withdraw it suddenly. You are one step away from an account block, PLUS Paypal's unprofessional reaction to that.

Disclaimer: The above texts is only my personal opinion about an issue that I did not like.